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Customer Service
- Correction/Updating Personal Information
- Registration and Password
- Customer Care
- Customs and Import Duties Information
- Inventory information
- Contact Us
- Updating Account Information
- Feedbacks & Reviews
- Correction/Updating Personal Information
- If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.
- Privacy & Security
- All orders are shipped in plain brown or white boxes to be discreetly delivered to your door with complete privacy. Any information given to us is never sold, traded, loaned or shared with any third parties. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry -- SSL.(More detail>>)
- Customer Care
- TryFm will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to Time Zone Differences, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site.
- Customs and Import Duties Information
- You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; TryFm store has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country.
- Inventory information
- We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost. If your order is not ready to ship within 7 days, we will send you an update by email. If, for any reason, we determine that the item will no longer be available, we will notify you immediately by email, cancel the item from your order, delete the item from our catalog and make a refund for you.
- Contact Us
- We use email links located on the ’contact us’ page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders, we may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.
- Updating Account Information
- We strongly encourage our customers to sign up for a user account. This enables a customer to view order status and be able to make changes to orders. The benefits of a user account provides:
• Various additional gifts for individuals and promotions for dealers.
• Check the status of orders • Make changes to your account information, including your password
• Store alternative addresses (for shipping to multiple family members and friends!)
• Speedy checkout to save your time.
• Wish List to keep track of what you want to buy.
• View past orders - When you decide to buy something, these account informations should be truly provided which will make your purchase experience more easier and simple:
• Your first name & last name (That is probably the consignee's name that we write on the shipping label.)
• Your email address (That is the major way we communicate with each other about your orders.)
• Telephone number (That is important for the delivery personnel contacting you.)
• Shipping address & Billing address (we are not held liable for any fail-to-deliver or lost items due to incomplete or incorrect address.) - Please read our Privacy&Security policy about this section.
- Feedbacks & Reviews
- On the products
- Customers are welcomed to write about our products. We publish these reviews so that everyone can make educated choices about what will best meet their needs. Have a toy you adore? Pen a review and spread the word! Found something that didn't do what it was supposed to do? Let everyone know. We want to hear what works well and what doesn't. This is how we improve selection and offer the best products on the international market. Most of all, tryFm.com encourages all the people to grow and discover themselves as sexual beings.
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On other things
We work hard to make sure EVERY CUSTOMER 100% SAT, so, if you want to talk with us privately about your questions, comments, suggestions, complaints, doubts, etc, just contact us(http://www.tryfm.com/contacts), anytime!
