How do I return an item

Important Steps for returning an item:

1. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

2. Please keep full package of the original items.

3. Print the order receipt at:(My Orders), and include it in the package.

4. When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. 

5. Be sure to email us the tracking# carriertracking link and approximate arriving time, we will also let you know when we receive the package.

 Return the package to the address of:

NAME: Chen Ni
ADD: Rm101, No.46,Lane34 Dengping Rd,Pudong District, Shanghai
Postal: 200136
Country: China
Phone: +86-1340-201-6474   

Obtain a tracking number from whichever shipping carrier you choose, in order to verify the delivery.


Online purchases require flexibility and support. understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.

If you can’t find the answer to your questions about “How do I return an item “on this page, please feel free to contact us.