TryFm uses cookies to provide you with the best experience. If you continue we assume that you consent to receive all cookies on TryFm.com. Learn more at Privacy Policy. ×

Order Service

We have developed this order service page to assist you with standard information you may need. If you can not get a satisfied answer here, contact us Our customer service representative will help you figure it out.

 

TryFm Store has a very easy way for users to keep track of their account. 1. Sign into your account and click on My Orders at the top left of the page. 2. You will then be able to view all your orders and their current status. more...

 

Processing: We’ve received your payment and we will begin processing your order immediately. Complete: Everything in your order has been packaged and sent to the shipping address you provided. more...

 

If you want to make changes to your order, it is best to just cancel your order and then place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled or restocking/processing fees may apply. Click here for more information on cancelling an order. more...

 

All of our items require processing time on top of the shipping time. Processing time can be as short as 24 hours, but for most items is between 1-3 business days (See how do I estimate my delivery date?). Shipping time varies based on the shipping method you chose at checkout, see the chart below for our different shipping options: more...

 

The majority of our products can be cancelled up until they are shipped for a full refund. If your order status is Pending or Pending Payment or Processing, you can easily Cancel your order yourself. Once an order has been shipped, it can no longer be cancelled. more...

 

My Orders is TryFm.com’s convenient process for communicating with you about each order placed with us. Once you’re logged in, the Order Details page is your platform for contacting Customer Service via the Order Ticket links found throughout the page. Read on to learn how:more...

 

TryFm offers Live Chat for your convenience. If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry and we will respond within 24 hours. Once you submit an inquiry, you can track its progress and submit updates in My Inquiries. more...