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Returns & Refunds FAQs

We have developed this Returns & Refunds FAQs page to assist you with standard information you may need. If you can not get a satisfied answer here, contact us Our customer service representative will help you figure it out.

 

Important Steps for returning an item:1. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.2. Please keep full package of the original items.3. Print the order receipt at:(My Orders), and include it in the package.4. When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. 5. Be sure to email us the tracking# , carrier, tracking link and approximate arriving time, we will also let you know when we receive the package. more...

 

In most cases, we will refund your money within 48 hours after your package has arrived our place. The time it takes to receive your refund will differ based on the payment method you used. more...

 

Please check the invoice along in the package to find out whether the item was shipped in another different package. If yes, please wait for another package to arrive; If not, please go further Step 2. more...

 

Please take one or some photographs clearly showing the problem with the item as soon as you receive your order. more...

 

Please take one photograph of the incorrect item as soon as you receive your order. more...

 

Please make sure that the order was not received beyond the estimated delivery day. more...

 

1. Please read “Our Return Replacement & Refund Policy”. 2. Please read “How do I return an item?” We offer a Return & Refund Mechanism for items that our customers are not satisfied. more...

 

7 days Unconditional Return,15 days Free Replacement New Product, 60 days Unconditional Refund more...