I received an incorrect item

Situations

Step 1

Step 2

Step 3

Step 4

My item was damaged during the shipment

Please take one or some photographs clearly showing the problem with the item as soon as you receive your order.

Please contact our Customer Service( Contact US     Online Chat      Submit a support ticket ) as soon as possible and provide the photographs and the order number.

How do I open a ticket about my order?

What if I have a question before placing an order?

Our Customer Service team will respond to you within 24 hours.

Once Customer Service confirms the item was damaged, we will reship a new item or make a full refund of the damaged item price ASAP.

I received an incorrect item

Please take one photograph of the incorrect item as soon as you receive your order.

Once Customer Service confirms the item was incorrect, we will reship a right item or make a full refund of the incorrect item price ASAP.

An item is missing from my shipment

Please check the invoice along in the package to find out whether the item was shipped in another different package. If yes, please wait for another package to arrive; If not, please go further Step 2.

Please contact our Customer Service( Contact US     Online Chat      Submit a support ticket ) and provide the order number or the tracking number and your situation.

How do I open a ticket about my order?

What if I have a question before placing an order?

Once Customer Service confirms the item was missing, we will reship the item or make a full refund of the missing item price ASAP.

My package was lost

Please make sure that the order was not received beyond the estimated delivery day.

(How do I estimate my delivery date?)

Once Customer Service confirms the package was lost, we will begin processing a new package for you.

I am not satisfied with the item I ordered

1. Please read “Return Replacement & Refund Policy”.

2. Please read “How do I return an item?

We offer a Return & Refund Mechanism for items that our customers are not satisfied.

When we have received your returned item in brand new condition, your refund will be issued ASAP.

(The returned item has arrived,how soon will I receive my refund)

Online purchases require flexibility and support. Tryfm.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.

If you can’t find the answer to your questions about your “situation“on this page, please feel free to contact us.